Frequently Asked Questions (FAQ)

  • What products does Nellera offer?
    At Nellera, we specialize in maternity, postpartum, and self-care products designed to support you throughout your entire motherhood journey. Our collection includes comfortable and stylish maternity wear, postpartum recovery garments, nursing essentials, and wellness products for new and expecting moms.

  • How do I know which size to choose?
    We want to make sure you get the best fit possible! Each product page features a Size Guide with detailed measurements to help you choose the correct size. If you're unsure or have any questions, don’t hesitate to reach out to us at info@nellera.com. Our customer support team will be happy to assist you with personalized sizing advice.

  • How can I track my order?
    Once your order has shipped, you’ll receive an email with a tracking number and a link to the tracking page. You can use this to monitor the status of your delivery. If you haven't received your tracking number, be sure to check your spam folder or contact us at info@nellera.com for assistance.

  • Do you ship internationally?
    Currently, we only ship within the UK. We are working on expanding to other countries, so stay tuned for future updates. Shipping rates and delivery times will be displayed at checkout for UK orders.

  • What is your return policy?
    We offer a 60-day return policy to ensure you’re happy with your purchase. If for any reason you're not satisfied, you can return unused items in their original condition within 60 days of receipt. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect. For more details, please refer to our Return Policy page.

  • Can I cancel or change my order?
    We aim to process orders as quickly as possible. If you wish to cancel or change your order, please get in touch with us within 24 hours of purchase. We'll try our best to accommodate your request. Once your order has been processed or shipped, we are unable to make any changes. Please review your order carefully before submitting it to avoid any issues.

  • Do you offer gift cards?
    Yes! We offer gift cards in various denominations, making them the perfect gift for expecting or new moms. Gift cards are delivered via email for easy last-minute gifting. You can purchase them directly from our website.

  • Are your products safe for mom and baby?
    Absolutely! At Nellera, your health and safety are our top priority. Our products are made with non-toxic materials and are thoroughly tested to ensure they meet safety standards. We carefully select fabrics and ingredients that are gentle and safe for both moms and babies, so you can confidently use our products.